Support

FAQ

How to begin the return process?

If you would like to return your rug, ship it out within seven days of receiving it. The customer is responsible for paying the shipping costs, and once the item makes it back to us we will refund your money.
Where do we ship to?

Currently we only ship within the United States of America. If you're from Canada, Mexico, etc. and really want to purchase something please email us and we can discuss shipping and handling.
How to set up a custom order?

You can get in touch with us right here on the website in the contact section, or send us an email at contact@rugsbyreece.com to start the process.